Customer Service - Virtual Medical Assistant AU Health Service Hybrid

ConnectOS; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid work model

Medical coverage

Dental coverage

Life insurance

Paid vacation

Sick leave

Annual appraisal

Financial assistance program

13th Month Pay

Coffee at no cost

Job summary

ConnectOS in Metro Manila is seeking a Medical Administration professional to support patient bookings, handle inbound calls, and maintain accurate records with strict confidentiality.

The role requires 2–3 years in medical administration, strong English communication, and experience with practice management systems. We offer hybrid work, competitive salary, and benefits from day one.

Qualifications

• 2–3 years of medical administration or healthcare customer service.
• Experience supporting Australian healthcare providers is a plus.
• Experience handling inbound and outbound calls and appointment scheduling.
• Excellent English communication and customer service skills.
• Detail-oriented, organized, and able to multitask.
• Proficient in Microsoft Office and medical practice management systems.

Responsibilities

• Answer inbound patient calls and respond to enquiries professionally.
• Schedule, reschedule, and cancel appointments.
• Provide patients with appointment details and pre-visit instructions.
• Update patient records and verify demographic, referral, and Medicare information.
• Process referrals and ensure required documents are complete.
• Coordinate with patients, doctors, hospitals, and internal teams.
• Manage appointment confirmations, recalls, waitlists, and rescheduling.
• Maintain accurate records while ensuring patient confidentiality.
• Handle administrative tasks and support daily clinic operations.

Skills

Medical administration

Customer service

Inbound & outbound calls

Appointment scheduling

Microsoft Office

Tools

HealthTrack

Best Practice

Genie

Job description

Job Description:

What You'll Do

• Answer inbound patient calls and respond to enquiries professionally.
• Schedule, reschedule, and cancel appointments.
• Provide patients with appointment details and pre-visit instructions.
• Update patient records and verify demographic, referral, and Medicare information.
• Process referrals and ensure required documents are complete.
• Coordinate with patients, doctors, hospitals, and internal teams.
• Manage appointment confirmations, recalls, waitlists, and rescheduling.
• Maintain accurate records while ensuring patient confidentiality.
• Handle administrative tasks and support daily clinic operations.

What We're Looking For

• 2–3 years of experience in medical administration, medical secretary, or healthcare customer service.
• Experience supporting Australian healthcare providers is highly preferred (Not mandatory)
• Experience handling inbound and outbound calls and appointment scheduling.
• Excellent English communication and customer service skills.
• Strong attention to detail, organization, and ability to multitask.
• Proficient in Microsoft Office; experience with medical practice management systems (e.g., HealthTrack, Best Practice, or Genie) is an advantage.
• Professional, compassionate, reliable, and able to maintain strict confidentiality.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2-3 days/week Office-based; remaining days WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.