Technical Support for N-central (mid-shift)

N-able Technologies Ltd.; Taguig; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and observed holidays

Volunteer days

Employee Stock Purchase Program

Pension with company-contribution

Onsite pantry allowance

Internet allowance

De Minimis allowance

Fund-raising opportunities

Learning & development

Hybrid working model

Hybrid work model

Job summary

N-able Technologies Ltd. is seeking a Technical Support Engineer in Metro Manila to diagnose and resolve issues across Remote Monitoring, Asset Tracking, and more. You will deliver phone, email, and chat support while developing deep product knowledge.

The role includes 24/7 support with rotational weekends and holidays in a hybrid work model (2-3 days in-hub). The ideal candidate has 2+ years of hands-on troubleshooting experience and strong Windows/Linux skills.

Qualifications

• 2+ years of experience troubleshooting server, network, email, and endpoint security issues.
• Detailed knowledge of Windows Server OS, AD, GPO, boot sequence, file structure, registry and event logs.
• Understanding of DNS, TCP/IP, HTTP, DHCP, VPN, firewall; SMTP, web services, email services, SNMP, FTP a plus.
• Scripting knowledge in Bash, PowerShell or Python is desirable.
• Knowledge of virtualization, Linux servers, MacOS, SQL administration and backup technologies is a plus.
• 2+ years of experience delivering phone, email and chat support with strong typing speed.

Responsibilities

• Deliver high-quality service and support to N-able partners via phone, email, and chat, owning end-to-end issue resolution.
• Combine technical knowledge with problem-solving and interpersonal skills to provide an excellent support experience.
• Redirect or escalate issues when needed and document cases thoroughly.
• Prioritize incidents in the ticketing system with responsibility over own caseload, aligned to SLAs.
• Maintain and grow knowledge of N-able products and services.
• Provide 24/7 support with rotational weekends and holidays.

Skills

Server troubleshooting

Network troubleshooting

Email security

Endpoint security

Windows Server

AD/GPO

DNS

TCP/IP

PowerShell

Python

Tools

Virtual Platforms

Linux Server

MacOS

SQL Administration

Backup Technologies

Job description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll besurrounded by people who believe in what they do—and in you.

N-able is seeking a Technical Support Engineer that will diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more. We are seeking dedicated, creative, and driven individuals to join our team and grow professionally with us. You can look forward to working with a dynamic and collaborative group!

What You'll Do

• Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues.
• Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners.
• Redirect or escalation issues appropriately and maintain a thorough and accurate documentation of cases.
• Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives.
• Maintain and continue to develop in-depth knowledge of N-able products and services.
• 24/7 support with rotational weekends and holidays.

What You'll Bring

• 2+ years’ experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex).
• Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
• Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus).
• Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python.
• Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus.
• 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high degree of accuracy is preferred.
• Partner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work –hybrid working model of 2-3 days a week in-hub collaboration

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.