Hybrid Service Desk Engineer II - Remote Support Pro

SCALABLE OS CORP.; Metro Manila; Hybrid; PHP 480,000 - 640,000; Full time

Job summary

SCALABLE OS CORP. is seeking a Service Desk Engineer II to deliver proactive and reactive Level 2 support in a hybrid work model. You will handle incidents remotely or on-site, document outcomes, and collaborate with Professional Services to resolve complex issues.

The role requires strong communication, AD/365 expertise, and the ability to work under pressure while meeting SLAs. Hybrid work arrangements and cross-functional teamwork are essential.

Qualifications

• Minimum of 5 years’ experience within relevant IT field.
• Preferred but not required: Bachelor’s degree in computer science, information sciences, or a related field.
• Knowledge of Microsoft Office applications, as well as all recent Windows operating systems.
• Base understanding of Active Directory, Group Policy, and advanced network concepts.
• Excellent oral and written communication skills.
• Strong Microsoft 365 support experience.
• Hands-on experience deploying and configuring computers independently.

Responsibilities

• Provide remote support and log incidents in ConnectWise Manage.
• Log, document, and track incidents through ConnectWise Manage.
• Respect SLA requirements and maintain 8 hours daily time entries.
• Monitor KPIs and provide clear explanations to end users after work completion.
• Assist Engineering teams and escalate to level 2/3 when needed.
• Interact with vendors and third-party services to move issues toward resolution.

Skills

5 years IT experience

Microsoft Office proficiency

Active Directory knowledge

Strong communication

Microsoft 365 support

Hardware deployment

Education

Bachelor’s degree (preferred)

Tools

ConnectWise PSA

NinjaOne

IT Glue

Datto

Job description

SCALABLE OS CORP. is seeking a Service Desk Engineer II to deliver proactive and reactive Level 2 support in a hybrid work model. You will handle incidents remotely or on-site, document outcomes, and collaborate with Professional Services to resolve complex issues.

The role requires strong communication, AD/365 expertise, and the ability to work under pressure while meeting SLAs. Hybrid work arrangements and cross-functional teamwork are essential.