Remote IT Support Specialist II — Resolve Cloud & Network

SCALABLE OS CORP.; Manila; On-site; PHP 2,508,000 - 4,389,000; Full time

Job summary

SCALABLE OS CORP. is seeking an experienced Technical Support Specialist II to deliver remote Tier 1–2 support for US-based clients. You will diagnose and resolve issues across end-user devices, Microsoft 365, networking, VoIP, backups, and cloud apps, working with US teams and stakeholders remotely.

This role requires strong documentation and SLA-driven ticket handling. You will independently troubleshoot, perform root-cause analysis, and guide clients through steps via phone, video, chat, and

Qualifications

• 3+ years in a technical support, helpdesk, or similar IT role.
• Strong hands-on experience providing remote technical support.
• Solid understanding of networking concepts (TCP/IP, DHCP, DNS, VPN).
• Experience administering Microsoft 365 environments and Azure AD.

Responsibilities

• Diagnose and resolve Tier 1–2 technical issues on workstations, mobile devices, cloud apps, and network devices.
• Troubleshoot independently and escalate complex issues to senior staff as needed.
• Perform root-cause analysis and implement long-term solutions.
• Provide clear guidance to clients via phone, video, chat, and remote tools.
• Own incidents and requests in Autotask PSA from triage to closure.
• Prioritize tickets per SLAs and business impact.
• Maintain accurate ticket documentation with steps and follow-up actions.
• Remotely configure routers, switches, firewalls, and wireless gear via web interfaces.
• Configure cloud-based VoIP systems and monitor backup jobs remotely.

Skills

Remote support

Networking basics

Microsoft 365

Azure AD

Active Directory

Troubleshooting

Ticket management

English communication

Tools

Autotask PSA

Remote access tools

Job description

SCALABLE OS CORP. is seeking an experienced Technical Support Specialist II to deliver remote Tier 1–2 support for US-based clients. You will diagnose and resolve issues across end-user devices, Microsoft 365, networking, VoIP, backups, and cloud apps, working with US teams and stakeholders remotely.

This role requires strong documentation and SLA-driven ticket handling. You will independently troubleshoot, perform root-cause analysis, and guide clients through steps via phone, video, chat, and