Hybrid-Ready Customer Service Representative

Olympuz-Edward Belacse Career Consultancy Services; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

EXL is looking for a Customer Service Representative (CSR) to join our team in the Philippines. Onsite initially, with a potential hybrid setup after 3 months based on performance.

Handle customer inquiries, provide accurate information, and deliver excellent service in a professional environment. BPO experience is an advantage. This role offers growth opportunities and a clear path toward hybrid work after the probation period.

Qualifications

• Good communication skills.
• Customer-oriented and willing to learn.
• Willing to work onsite for the first 3 months.
• Must meet the required performance standards to qualify for a hybrid setup.
• BPO experience is an advantage.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information and effective solutions.
• Maintain high standards of customer service.
• Meet quality and performance expectations.

Skills

Strong communication

Customer-oriented

Onsite readiness

BPO experience advantage

Quality & performance mindset

Job description

EXL is looking for a Customer Service Representative (CSR) to join our team in the Philippines. Onsite initially, with a potential hybrid setup after 3 months based on performance.

Handle customer inquiries, provide accurate information, and deliver excellent service in a professional environment. BPO experience is an advantage. This role offers growth opportunities and a clear path toward hybrid work after the probation period.