Hybrid Customer Experience Specialist

EXL; Muntinlupa; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

EXL is seeking a customer-facing professional in Muntinlupa to engage with customers across phone, email and chat channels. The role focuses on resolving inquiries, promoting products, and ensuring customer satisfaction through proactive problem solving.

Ideal candidates have 1-3 years of experience, strong communication skills, and the ability to multitask in a hybrid work setting from Muntinlupa City, Philippines.

Qualifications

• 1-3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer\'s needs
• Data entry in various platforms

Skills

Communication Skills

Problem Solving

Empathy

Active Listening

Time Management

Customer Relationship Management

Conflict Resolution

Multitasking

Adaptability

Product Knowledge

Education

Diploma

Job description

EXL is seeking a customer-facing professional in Muntinlupa to engage with customers across phone, email and chat channels. The role focuses on resolving inquiries, promoting products, and ensuring customer satisfaction through proactive problem solving.

Ideal candidates have 1-3 years of experience, strong communication skills, and the ability to multitask in a hybrid work setting from Muntinlupa City, Philippines.