Hybrid Outbound: Retention & Reactivation Specialist

ClearSourceBPO; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

PTO

Career growth

Team culture

Leadership development

Free onsite meals

Job summary

ClearSourceBPO in Pasig is seeking a Sales Support Representative to drive retention and win-back opportunities through skilled outreach and adaptive selling.

The role blends renewal and re-engagement, requiring probing questions, handling objections, and closing with confidence. A college degree and at least one year of outbound calling experience are required, with strong communication and persuasion skills.

Qualifications

• College degree is required.
• At least 1 year of outbound cold calling experience.
• Strong probing, objection-handling, and closing skills.
• Adaptable and comfortable working across different customer scenarios.
• Excellent verbal communication and persuasion abilities.
• Results-driven with a strong focus on retention and re-engagement.

Responsibilities

• Cross-skill to support two engagement programs: renewals and re-engagement as a Hybrid Agent.
• Adapt communication and sales strategies based on customer scenario to drive retention or reactivation.
• Use probing skills to understand needs and identify paths to retention or reactivation.
• Handle objections effectively to address concerns and hesitations.
• Apply strong closing skills to renew, retain, or win back customer accounts.

Skills

Probing skills

Objection handling

Closing skills

Verbal communication

Persuasion

Retention focus

Re-engagement

Education

College degree

Job description

ClearSourceBPO in Pasig is seeking a Sales Support Representative to drive retention and win-back opportunities through skilled outreach and adaptive selling.

The role blends renewal and re-engagement, requiring probing questions, handling objections, and closing with confidence. A college degree and at least one year of outbound calling experience are required, with strong communication and persuasion skills.