Order Support Specialist: Buyouts & Credits

Xerox Philippines; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Xerox Holdings Corporation is seeking an Order Support Specialist in Cebu City to ensure buyouts, credits, and checklist reviews are complete and compliant. You will validate CPQ and PREO records, manage signature processes, and coordinate handoffs to downstream teams to minimize funding delays and risk.

You will work within the Business Operations team to uphold SLAs, accuracy, and seamless customer experience across pre- and post-signature activities and ensure proper documentation flow

Qualifications

• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Familiarity with contract documentation, buyouts, credit approvals, lease requirements, and order-processing workflows.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across Sales, Operations, Customer Master, leasing, and downstream processing teams.
• Ability to meet SLAs while maintaining high-quality and compliance standards.
• Sound judgment in identifying documentation gaps, financial risk, and process exceptions.

Responsibilities

• Monitor request queues within defined SLAs, handling buyout information, quote, and credit requests; ensure timely processing.
• Review and validate submitted proposals for accuracy, correct sale type, required pricing and approvals, and CPQ/PREO completeness.
• Research and clear credit stipulations; coordinate with sales and CPQ to meet requirements; liaise with Customer Master for records.
• Generate and send required paperwork through DocuSign; complete Pending Signature Checklists and manage pre-signature/submission documents.
• Ensure all documentation is executed before moving transactions to post-signature; complete Pending Signature Review within SLA.
• Handoff completed and validated paperwork to downstream processing teams, ensuring proper job numbers and timely transitions.

Skills

Attention to detail

Multitasking

Communication skills

Collaboration

SLAs

Risk awareness

Documentation

Job description

Xerox Holdings Corporation is seeking an Order Support Specialist in Cebu City to ensure buyouts, credits, and checklist reviews are complete and compliant. You will validate CPQ and PREO records, manage signature processes, and coordinate handoffs to downstream teams to minimize funding delays and risk.

You will work within the Business Operations team to uphold SLAs, accuracy, and seamless customer experience across pre- and post-signature activities and ensure proper documentation flow