Hybrid Sales Support Specialist

Xerox Philippines; Cebu City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health benefits

Career development

Hybrid work environment

Job summary

Xerox Philippines is seeking a Sales Support Representative to assist Account Managers and Territory Sales Managers with pricing, product recommendations, orders, bids, and customer inquiries. You will coordinate with internal teams to resolve issues and ensure timely, accurate support in a fast-paced sales environment.

The ideal candidate is organized, customer-focused, with at least 2 years in BPO or sales support, and proficient in CRM and order management systems.

Qualifications

• Bachelor's degree or college graduate required.
• At least 2 years of relevant BPO, sales support, customer service, or related experience.
• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple requests and priorities.
• Strong customer service and problem-solving skills.
• Experience with CRM, order management and business systems; Microsoft Dynamics or similar is a plus.

Responsibilities

• Support Account Managers and sales teams with day-to-day customer and partner needs.
• Provide information on products, pricing, promotions, programs, inventory, and orders.
• Create and manage special bids, rebate claims, and sales support requests.
• Track sales performance, inventory, orders, and product consumption and provide updates to Account Managers.
• Manage shared mailboxes and customer or partner cases from request through resolution.
• Coordinate with internal teams to resolve pricing, order, supply chain, and technical support concerns.
• Recommend products based on customer requirements.
• Prepare presentations, flyers, product information, and other materials to support sales activities.
• Maintain accurate information and ensure requests are completed efficiently and on time.

Skills

CRM knowledge

Order management

Customer service

Communication skills

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Dynamics

Job description

Xerox Philippines is seeking a Sales Support Representative to assist Account Managers and Territory Sales Managers with pricing, product recommendations, orders, bids, and customer inquiries. You will coordinate with internal teams to resolve issues and ensure timely, accurate support in a fast-paced sales environment.

The ideal candidate is organized, customer-focused, with at least 2 years in BPO or sales support, and proficient in CRM and order management systems.