Operations Support Specialist

MicroSourcing; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive rewards

Team events

Flexible work

Career growth

Inclusive culture

Job summary

MicroSourcing is seeking an Operations Support Specialist for a hybrid, day-shift role based in Eastwood, Quezon City. The role focuses on delivering high-quality customer support to IELTS test takers and supporting IELTS products and Test Centre operations across the Australasian region.

Responsibilities include handling emails, chat, and other channels, maintaining CRM records, and collaborating with Test Centres and internal teams while ensuring quality and compliance standards are met.

Responsibilities

• Deliver exceptional customer support across email, chat, and other communication channels.
• Provide accurate information and resolving this ...
• Handle complex customer interactions with empathy, professionalism, and appropriate escalation when required.
• Support Test Centres and internal stakeholders by managing enquiries and maintaining effective communication.
• Maintain accurate CRM records and comply with operational, quality, privacy, and compliance requirements.
• Contribute to operational activities, team initiatives, and continuous improvement efforts across the Australasian region.

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Operations Support Specialist

Work setup: Hybrid | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

This role is responsible for delivering high-quality customer support to IELTS test takers while supporting IELTS products and Test Centre operations across the Australasian region.

Working closely with customers, Test Centres, and internal stakeholders, the role ensures enquiries are resolved professionally, operational processes are followed, and customer interactions meet IDP's quality, compliance, and service standards.

• Deliver exceptional customer support across email, chat, and other communication channels.
• Provide accurate information and resolving this ...
• Handle complex customer interactions with empathy, professionalism, and appropriate escalation when required.
• Support Test Centres and internal stakeholders by managing enquiries and maintaining effective communication.
• Maintain accurate CRM records and comply with operational, quality, privacy, and compliance requirements.
• Contribute to operational activities, team initiatives, and continuous improvement efforts across the Australasian region.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

Requirements: