Hybrid Customer Service Pro - Impact & Growth

MicroSourcing; Pasig; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative to join our Ortigas, Pasig City team on a hybrid setup. You will handle inquiries across phone, chat, and email, resolving issues for UK, Australia, US, and Canada markets with strong communication and empathy.

The role emphasizes customer focus, problem solving, and teamwork, with opportunities for progression and exposure to multiple markets within a supportive environment.

Qualifications

• High School Diploma required or preferred.
• Experience in customer service or call center preferred.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Provide timely and accurate information regarding customer issues, orders, and product knowledge requests.
• Respond to inquiries through vendor portals within defined time frames.
• Maintain required phone queue login time for full-time roles.
• Handle calls, chats, and emails with professional etiquette.
• Process orders/changes/returns per policy.
• Manage escalations and complex accounts to resolution.
• Provide product guidance including assembly support.

Skills

Customer Focus

Problem Solving

Time Management

Communication Skills

Attention to Detail

Teamwork Orientation

Bilingual

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

MicroSourcing is seeking a Customer Service Representative to join our Ortigas, Pasig City team on a hybrid setup. You will handle inquiries across phone, chat, and email, resolving issues for UK, Australia, US, and Canada markets with strong communication and empathy.

The role emphasizes customer focus, problem solving, and teamwork, with opportunities for progression and exposure to multiple markets within a supportive environment.