Senior Systems Engineer — MSP (Microsoft Cloud)

First Focus; Pasig; Hybrid; PHP 1,828,000 - 2,190,000; Full time

Benefits offered by this job

Hybrid working arrangements

HMO from Day 1 with dental cover

Paid study days and exam fees paid

On-call rotation ~ quarterly

Leave days and bonuses for certs

Training and mentorship

Job summary

First Focus is seeking an experienced Systems Engineer to join our Manila team, supporting a portfolio of US-based clients. You'll work across diverse Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

Your regular schedule is Monday to Friday, supporting our US clients during Pacific Standard Time business hours. You'll also participate in a shared on-call rotation for one week approximately every three

Qualifications

• 5–7 years of Systems Engineering experience, ideally within an MSP environment.
• Strong experience with Microsoft 365, Azure and Windows Server.
• Advanced knowledge of VMware and/or Hyper-V.
• Excellent networking knowledge covering firewalls, switching, DNS and VPNs.
• Experience with Microsoft Entra ID, Active Directory and identity management.
• Strong PowerShell scripting and automation skills.
• Experience with backup technologies such as Veeam, Datto or similar.
• A genuine passion for mentoring others and sharing technical knowledge.
• Excellent communication skills with a customer-first mindset.
• Microsoft certifications such as AZ-104, AZ-305, MS-102 or similar are highly regarded.

Responsibilities

• Resolve advanced infrastructure, cloud and networking issues across multiple client environments.
• Administer and support Microsoft 365, Windows Server and Azure platforms.
• Troubleshoot VMware, Hyper-V and virtualised infrastructure.
• Support enterprise networking including firewalls, routing, switching, VPNs and DNS.
• Manage Active Directory, Microsoft Entra ID and identity services.
• Support Azure IaaS services including storage, backups, virtual desktops and application gateways.
• Assist with Microsoft Purview, Data Loss Prevention, eDiscovery and Zero Trust initiatives.
• Develop PowerShell automation and improve operational efficiency.
• Act as a senior escalation point for technical teams and mentor Systems Administrators.
• Participate in technical consultations with clients, Solution Architects and internal stakeholders.
• Create technical documentation, SOPs and knowledge base articles.
• Continuously improve processes, automation and service delivery across the business.

Skills

Microsoft 365 support

Azure

Windows Server

VMware/Hyper-V

PowerShell scripting

Networking (firewalls, DNS, VPNs)

Identity management (Entra ID, AD)

Automation

Mentoring

Customer communication

Certifications (AZ-104/AZ-305/MS-102)

Tools

Veeam

Datto

Job description

First Focus is seeking an experienced Systems Engineer to join our Manila team, supporting a portfolio of US-based clients. You'll work across diverse Microsoft environments, cloud platforms and enterprise infrastructure, solving meaningful technical challenges that keep every day interesting.

Your regular schedule is Monday to Friday, supporting our US clients during Pacific Standard Time business hours. You'll also participate in a shared on-call rotation for one week approximately every three