Medical Admin Support

SOVA - School of Virtual Assistance Cebu; Philippines; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Home-based work

100 Mbps internet required

Job summary

SOVA - School of Virtual Assistance Cebu is seeking an experienced Medical Admin Support to join our remote team. You will handle patient coordination, scheduling, referrals, and confidential medical administration tasks, delivering professional service from a home office.

The role requires excellent English communication, meticulous records management, and the ability to work independently while ensuring data privacy.

Qualifications

• Fluent in English with strong verbal and written communication skills.
• Experience in patient coordination and customer service.
• Experience with appointment booking and management.
• Ability to handle confidential and sensitive patient information.
• Experience working with referrals and medical workflows.
• Quiet and professional home office with minimal distractions.
• Stable and reliable internet connection.

Responsibilities

• Coordinate with patients and provide professional, compassionate customer service.
• Schedule, book, reschedule, and manage patient appointments.
• Coordinate referrals and support day-to-day medical administration workflows.
• Handle sensitive patient information with confidentiality and discretion.
• Communicate effectively with patients, healthcare providers, and other stakeholders.
• Maintain accurate and timely patient and administrative records.
• Provide general administrative support to ensure smooth clinic operations.

Skills

Fluent English

Patient coordination experience

Customer service experience

Appointment booking experience

Confidential patient information

Referrals and medical workflows

Quiet home office

Stable internet connection

Job description

Job Description

We are looking for an experienced Medical Admin Support professional to join our team and provide reliable administrative and patient support for a healthcare practice. This role is ideal for someone with strong communication skills, attention to detail, and experience working with patient coordination and medical workflows.

Key Responsibilities

• Coordinate with patients and provide professional, compassionate customer service
• Schedule, book, reschedule, and manage patient appointments
• Coordinate referrals and support day-to-day medical administration workflows
• Handle sensitive patient information with confidentiality and discretion
• Communicate effectively with patients, healthcare providers, and other stakeholders
• Maintain accurate and timely patient and administrative records
• Provide general administrative support to ensure smooth clinic operations

Must-Have Qualifications

• Fluent in English with strong verbal and written communication skills
• Experience in patient coordination and customer service
• Experience with appointment booking and management
• Ability to handle confidential and sensitive patient information
• Experience working with referrals and medical workflows
• Quiet and professional home office with minimal distractions
• Stable and reliable internet connection

Nice-to-Have Qualifications

• Experience in Gastroenterology
• Medical or healthcare administration experience
• Nursing or clinical background
• Medical transcription experience
• Experience supporting medications and repeat prescriptions
• Experience with Genie Solutions, FYDO, or similar EHR/EMR systems

What We’re Looking For

We’re looking for someone who can confidently manage patient-facing administrative tasks, communicate professionally, and work independently while maintaining accuracy and confidentiality in a healthcare environment.

Additional Notes

• Work Setup: Home-based (minimum internet speed of 100 Mbps required)
• Schedule: Monday to Friday, 8:30AM – 5:30PM Manila Time

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.