Hybrid IT Specialist: Infrastructure & Security

Payreto Services Inc.; Makati; Hybrid; PHP 480,000 - 800,000; Full time

Benefits offered by this job

Hybrid work setup

Day 1 HMO

Life Insurance

Equipment provided

Professional development opportunities

Job summary

Payreto Services Inc. is seeking an IT Specialist to support and optimize a hybrid IT environment, including on-prem, virtualized, and cloud systems.

You will ensure availability, security, and compliance with PCI DSS, while acting as the escalation point for the IT Helpdesk and coordinating with vendors. The role requires 3+ years of IT experience, Windows Server and Linux expertise, and strong networking skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 3 years' experience as IT Specialist / IT Support.
• Ability to install, configure, and maintain multi-layer switches and routers.
• Knowledge of Server Support for Windows Server.
• Remote support experience via ticketing and calls.

Responsibilities

• Monitor and maintain on-premises, virtualized, and cloud infrastructure to ensure availability, performance, and reliability.
• Administer Windows Server, Linux, virtualization, network, storage, and endpoint environments.
• Manage hardware installation, configuration, troubleshooting, repair, upgrades, replacement, and lifecycle activities.
• Handle escalated hardware issues involving endpoints, servers, network equipment, storage devices, and peripherals.
• Review system health, alerts, logs, resource utilization, patches, updates, and security events; elevate critical issues as required.
• Manage user accounts, security groups, permissions, onboarding, and offboarding requirements.
• Maintain infrastructure security and PCI DSS compliance, including audit evidence and technical documentation.
• Manage IT assets, software licenses, inventory records, maintenance, and vendor support.
• Recommend improvements to infrastructure security, reliability, performance, and operational efficiency
• Technical Support: handle ticket overflow and escalated issues; troubleshoot complex incidents; monitor tickets; document actions.
• Operational Coordination: coordinate incidents with Helpdesk and vendors; monitor SLA; document handovers.
• Additional Duties: perform infra tasks; participate in on-call support; work outside regular hours when needed.

Skills

Interpersonal communication

Teamwork

Self-motivation

Remote ticketing support

Problem solving

Education

Bachelor’s degree in IT/CS/IS

Tools

Windows Server

Linux

Networking (switches/routers)

Google Workspace

Microsoft 365

ESET anti-malware

PFSense

Fortinet

Ubiquiti UniFi / UDM Pro

Job description

Payreto Services Inc. is seeking an IT Specialist to support and optimize a hybrid IT environment, including on-prem, virtualized, and cloud systems.

You will ensure availability, security, and compliance with PCI DSS, while acting as the escalation point for the IT Helpdesk and coordinating with vendors. The role requires 3+ years of IT experience, Windows Server and Linux expertise, and strong networking skills.