API Payment Solutions Support Specialist (Hybrid)

Payreto; Philippines; Híbrido; PHP 335.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus

Hybrid work setup

Day 1 HMO

Life insurance

Equipment provided

Professional development

Competitive salary

Descripción de la vacante

Payreto is seeking an Account Executive to deliver efficient technical support to clients and their customers via phone, email, or chat. You will handle basic issues, manage user access, process transactions, and generate reports while coordinating with internal teams and external partners for timely resolutions.

You will document interactions thoroughly and stay current with Payreto’s technologies and industry trends, contributing to high-quality client support in a hybrid work setup.

Formación

• Bachelor’s degree required.
• 1–2 years experience in client/technical support for international clients is preferred.
• Intermediate to advanced skills in G Suite and MS Office.
• Excellent written and verbal communication skills; detail oriented.

Responsabilidades

• Provide Level 1 technical support via phone, email, or chat.
• Manage user administration and perform stated transactions.
• Generate and interpret reports from preset configurations.
• Assist clients with setting up e-commerce platforms and integrations.
• Coordinate requests with internal teams and external partners for complex issues.
• Document each case accurately in ticketing/internal systems.
• Support system configurations and merchant onboarding as needed.
• Maintain high-quality service and proactive communication with clients.

Conocimientos

Communication

Customer service

Problem solving

Teamwork

Attention to detail

Analytical thinking

Mentoring coaching

Strategic planning

Educación

Bachelor’s Degree in any field

Herramientas

G Suite

MS Office

Descripción del empleo

Payreto is seeking an Account Executive to deliver efficient technical support to clients and their customers via phone, email, or chat. You will handle basic issues, manage user access, process transactions, and generate reports while coordinating with internal teams and external partners for timely resolutions.

You will document interactions thoroughly and stay current with Payreto’s technologies and industry trends, contributing to high-quality client support in a hybrid work setup.