Hybrid IT Process Excellence & MIS Lead

EastWest Bank; Makati; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

EastWest Bank in Makati City is seeking an IT Process Excellence & MIS Officer to drive process improvements, manage service delivery metrics, and provide accurate reporting. Hybrid work arrangement with opportunities to influence IT operations and strategic data insights.

The role emphasizes Lean Six Sigma/ITIL certifications, MIS reporting proficiency, and the development of self-service BI dashboards using Power BI, supporting data-driven decisions across IT systems.

Qualifications

• Bachelor's degree in Information Systems, IT, Business Administration, or related field.
• Certification in Lean Six Sigma, ITIL, or equivalent process excellence methodologies.
• Experience in IT process improvement, service management, and MIS reporting.
• Proficiency in data visualization and Power BI dashboards.

Responsibilities

• Lead IT process improvement initiatives and optimize service delivery performance.
• Manage reporting systems to ensure timely, accurate insights and operational transparency.
• Drive data-driven decision-making through strategic analysis of IT metrics and processes.

Skills

IT process improvement

Service management

MIS reporting

Data-driven decision making

Communication

Education

Bachelor's degree in Information Systems/IT/Business Administration

Tools

Power BI

Job description

EastWest Bank in Makati City is seeking an IT Process Excellence & MIS Officer to drive process improvements, manage service delivery metrics, and provide accurate reporting. Hybrid work arrangement with opportunities to influence IT operations and strategic data insights.

The role emphasizes Lean Six Sigma/ITIL certifications, MIS reporting proficiency, and the development of self-service BI dashboards using Power BI, supporting data-driven decisions across IT systems.