IT Process Excellence & MIS Lead - Data-Driven IT Operations

East West Banking Corp; Philippines; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Job summary

East West Banking Corporation in Makati City is seeking an IT Process Excellence & MIS Officer to lead IT process improvements, drive service delivery metrics, and deliver accurate reporting across information systems, enhancing operational efficiency.

The role requires a bachelor's degree in IS/IT/Business Admin, Lean Six Sigma or ITIL certification, and proven experience in IT process improvement, MIS reporting, and BI tools like Power BI. Hybrid work arrangement.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, or related field.
• Professional certification in Lean Six Sigma or ITIL is preferred.
• Proven experience in IT process improvement, service management and MIS reporting.
• Experience with Power BI and self-service dashboards is required.

Responsibilities

• Lead IT process improvement initiatives and optimize service delivery performance.
• Manage reporting systems to ensure timely, accurate insights and operational transparency.
• Drive data-driven decision-making through strategic analysis of IT metrics and processes.

Skills

IT process improvement

MIS reporting

Power BI

Data visualization

Analytical thinking

Communication skills

Education

Bachelor's degree in Information Systems, Information Technology, or related field

Tools

Power BI

Process mapping tools

Excel

Job description

East West Banking Corporation in Makati City is seeking an IT Process Excellence & MIS Officer to lead IT process improvements, drive service delivery metrics, and deliver accurate reporting across information systems, enhancing operational efficiency.

The role requires a bachelor's degree in IS/IT/Business Admin, Lean Six Sigma or ITIL certification, and proven experience in IT process improvement, MIS reporting, and BI tools like Power BI. Hybrid work arrangement.