IT Process Excellence & MIS Officer

East West Banking Corp; Philippines; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Job summary

East West Banking Corporation in Makati City is seeking an IT Process Excellence & MIS Officer to lead IT process improvements, drive service delivery metrics, and deliver accurate reporting across information systems, enhancing operational efficiency.

The role requires a bachelor's degree in IS/IT/Business Admin, Lean Six Sigma or ITIL certification, and proven experience in IT process improvement, MIS reporting, and BI tools like Power BI. Hybrid work arrangement.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, or related field.
• Professional certification in Lean Six Sigma or ITIL is preferred.
• Proven experience in IT process improvement, service management and MIS reporting.
• Experience with Power BI and self-service dashboards is required.

Responsibilities

• Lead IT process improvement initiatives and optimize service delivery performance.
• Manage reporting systems to ensure timely, accurate insights and operational transparency.
• Drive data-driven decision-making through strategic analysis of IT metrics and processes.

Skills

IT process improvement

MIS reporting

Power BI

Data visualization

Analytical thinking

Communication skills

Education

Bachelor's degree in Information Systems, Information Technology, or related field

Tools

Power BI

Process mapping tools

Excel

Job description

About the Job

Location: Makati City

Corporate Level: Senior Assistant Manager to Senior Manager

Work Arrangement: Hybrid

Our Information Technology team is looking for experienced professionals to join us in Makati City with the role of IT Process Excellence & MIS Officer.

In this role, you will drive IT process improvements, manage service delivery metrics, and ensure accurate reporting across information systems enhancing operational efficiency and delivering strategic data insights.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Lead IT process improvement initiatives and optimize service delivery performance
• Manage reporting systems to ensure timely, accurate insights and operational transparency
• Drive data-driven decision-making through strategic analysis of IT metrics and processes

What we're looking for

• Bachelor's degree in Information Systems, Information Technology, Business Administration, or a related field
• Professional certification in Lean Six Sigma, ITIL, or other recognized process excellence methodologies, demonstrating a strong commitment to operational efficiency and continuous improvement.
• Proven experience in IT process improvement, service management, and MIS reporting, with a solid background in IT operations, project management, or governance.
• Proficiency in data visualization and reporting platforms such as Power BI, including experience in automating reports and developing self-service BI dashboards.
• Working knowledge of ITIL, process mapping tools, and performance analysis to drive operational efficiency.
• Strong analytical and problem-solving skills, paired with excellent communication abilities to translate complex data into clear, actionable insights.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth

To know more about us, and our career opportunities visit https://careers-page.com/eastwest-bank