Onsite CSR - Non-Life Insurance, Growth & Impact

Cognizant Technology Solutions Philippines Inc.; Taguig; Sur place; PHP 246 000 - 357 000; Plein temps

Avantages offerts par ce poste

Life Insurance

HMO

Company Equipment

Retirement Plan

Résumé du poste

Cognizant Technology Solutions Philippines Inc. is seeking a Customer Service Representative for a non-life insurance account. This on-site role in Taguig requires a Senior High School diploma, with negotiable compensation.

No prior experience is required for entry-level applicants. You will handle inbound customer interactions, provide accurate information on products and policies, document conversations, and strive to meet productivity, quality, and customer-satisfaction targets while adhering

Qualifications

• Strong verbal communication for professional client interactions.
• Customer service background in financial services or non-life insurance preferred.
• Detail-oriented in handling policy inquiries.
• Senior High School graduates with 0-6 months of BPO voice experience in any account.

Responsabilités

• Handle inbound customer interactions professionally and efficiently.
• Provide accurate information regarding products, services, account inquiries, and company policies.
• Resolve customer concerns, complaints, and requests while maintaining a positive customer experience.
• Document customer interactions and update records in the appropriate systems.
• Meet established productivity, quality, and customer satisfaction targets.
• Follow standard operating procedures and compliance guidelines during customer interactions.
• Collaborate with teammates and support teams to resolve customer issues effectively.
• Demonstrate empathy, active listening, and problem-solving skills in every customer interaction.

Connaissances

Verbal communication

Customer service

Empathy

Active listening

Problem solving

Formation

Senior High School

Description du poste

Cognizant Technology Solutions Philippines Inc. is seeking a Customer Service Representative for a non-life insurance account. This on-site role in Taguig requires a Senior High School diploma, with negotiable compensation.

No prior experience is required for entry-level applicants. You will handle inbound customer interactions, provide accurate information on products and policies, document conversations, and strive to meet productivity, quality, and customer-satisfaction targets while adhering