Hybrid HRIS Data Management Analyst — Makati

White & Case Global Operations Center Manila; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

White & Case Global Operations Center Manila is hiring an HRIS Data Management Analyst - Tier 1 to provide first-line support for HR system queries and data issues. You will handle routine HR transactions, maintain data quality, and collaborate with Tier 2 teams to improve processes and user guidance.

The role requires a Bachelor's degree in HR or Information Systems and at least 3 years in HR operations or HRIS support, with experience in Workday or ServiceNow.

Qualifications

• Bachelor's degree in HR, Information Systems or related field with 3+ years in HR operations, shared services or HRIS support.
• Strong data-validation, problem-solving, and Excel skills; able to handle confidential information discreetly.
• Experience supporting Workday, ServiceNow or similar HR/case-management systems in a global service environment.
• Knowledge of employee lifecycle processes and familiarity with HR data models.

Responsibilities

• Process HR transactions and respond to routine HR system queries per policy.
• Resolve Tier 1 HR system and data issues, escalate complex cases as needed.
• Maintain accurate employee, organizational, job, compensation and supervisory data.
• Investigate data discrepancies and identify root causes and impacts.
• Analyze recurring Workday cases to suggest process and UX improvements.
• Update and share support documentation with HRIS and process teams.

Skills

Data validation

Excel

Customer service

Communication skills

Confidential data handling

Education

Bachelor's degree in HR or Information Systems

Tools

Workday

ServiceNow

Oracle HCM

Job description

White & Case Global Operations Center Manila is hiring an HRIS Data Management Analyst - Tier 1 to provide first-line support for HR system queries and data issues. You will handle routine HR transactions, maintain data quality, and collaborate with Tier 2 teams to improve processes and user guidance.

The role requires a Bachelor's degree in HR or Information Systems and at least 3 years in HR operations or HRIS support, with experience in Workday or ServiceNow.