HRIS System Data Management Analyst

White & Case Global Operations Center Manila; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

White & Case Global Operations Center Manila is hiring an HRIS Data Management Analyst - Tier 1 to provide first-line support for HR system queries and data issues. You will handle routine HR transactions, maintain data quality, and collaborate with Tier 2 teams to improve processes and user guidance.

The role requires a Bachelor's degree in HR or Information Systems and at least 3 years in HR operations or HRIS support, with experience in Workday or ServiceNow.

Qualifications

• Bachelor's degree in HR, Information Systems or related field with 3+ years in HR operations, shared services or HRIS support.
• Strong data-validation, problem-solving, and Excel skills; able to handle confidential information discreetly.
• Experience supporting Workday, ServiceNow or similar HR/case-management systems in a global service environment.
• Knowledge of employee lifecycle processes and familiarity with HR data models.

Responsibilities

• Process HR transactions and respond to routine HR system queries per policy.
• Resolve Tier 1 HR system and data issues, escalate complex cases as needed.
• Maintain accurate employee, organizational, job, compensation and supervisory data.
• Investigate data discrepancies and identify root causes and impacts.
• Analyze recurring Workday cases to suggest process and UX improvements.
• Update and share support documentation with HRIS and process teams.

Skills

Data validation

Excel

Customer service

Communication skills

Confidential data handling

Education

Bachelor's degree in HR or Information Systems

Tools

Workday

ServiceNow

Oracle HCM

Job description

About the role:

The HRIS Data Management Analyst - Tier 1 provides first-line support for HR system queries, transactions and data issues. The role delivers accurate, timely and customer-focused assistance, maintains high-quality case documentation and supports self-service adoption. Working with Tier 2 teams, process owners and subject-matter experts, the Analyst identifies recurring issues, improves user guidance and escalates complex cases appropriately.

What you'll do:

• Process HR transactions and respond to routine HR system queries in line with policies, procedures and data-quality standards.

• Resolve Tier 1 HR system and data issues, escalating complex, high-risk or out-of-scope cases as required.

• Support scheduled HR transactions and maintain accurate employee, organizational, job, compensation and supervisory data.

• Investigate data discrepancies and review system and case history to identify root causes and downstream impacts.

• Analyze recurring Workday cases and recommend process, automation and user-experience improvements.

• Maintain support documentation and partner with HRIS, process owners and continuous-improvement teams to enhance service delivery.

What we're looking for:

• Bachelor's degree in HR, Information Systems or a related field, with at least three years' experience in HR operations, shared services or HRIS support, including familiarity with Workday, SAP SuccessFactors, Oracle HCM or similar platforms.

• Strong understanding of core HR data and processes, with excellent data-validation, problem-solving, Excel, English communication and customer-service skills, plus the ability to handle confidential information accurately and discreetly.

• Experience supporting Workday, ServiceNow or similar HR and case-management systems in HR Operations, Shared Services, HRIS or comparable service environments.

• Knowledge of employee lifecycle processes and experience working in a global, service-oriented environment.

• Ability to manage multiple cases, priorities, follow-ups and escalations while meeting agreed service standards.

• Strong troubleshooting skills, using established procedures and available resources to resolve routine issues and identify when escalation is required.

• Customer-focused approach, with the ability to clearly explain HR system processes and promote digital self-service.

• Strong written and verbal communication skills, with experience using knowledge bases, SOPs and self-service support resources.

• High attention to detail, commitment to HR data accuracy and ability to manage controlled transactions responsibly.

• Collaborative, adaptable and continuous-improvement focused, with the ability to build HR systems knowledge and identify opportunities to improve processes and user experience.

Willing to work on a hybrid arrangement in Makati, with three on-site days per week.

Flexible to work rotating or shifting schedules, as required by business needs.

Available to provide coverage during weekends and public holidays.