Hybrid HR Benefits Specialist – Leave Admin (US)

MicroSourcing; Pasig; Hybrid; PHP 469,000 - 692,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Flexible work arrangements

Career growth

Job summary

MicroSourcing in Ortigas, Pasig City is hiring an HR Benefits Specialist - U.S. to support the Leave Administration team from a hybrid, night-shift environment. You will handle inbound inquiries, process documentation, and ensure accurate case management.

The role emphasizes privacy, compliance, and excellent service, with opportunities for career growth, healthcare coverage from day one, and performance bonuses as part of competitive rewards.

Qualifications

• 2+ years of experience in a contact center or support environment.
• Experience handling employee benefits, HR services, or medical communications preferred.
• Proficient with Microsoft Office Suite (Outlook, Excel, Word).
• Experience using CRM, case management, or ticketing platforms.

Responsibilities

• Support U.S.-based Leave Administration by handling calls, chats, emails, and faxes.
• Assist employees, HR representatives, and healthcare providers with documentation and inquiries.
• Maintain HIPAA privacy and compliance, following workflows.
• Document interactions in the leave management system in real time.
• Escalate cases when appropriate and track deadlines.

Skills

CRM systems

English communication

Attention to detail

Microsoft Office

Education

Bachelor's degree preferred

Tools

Zendesk

Genesys

CRM/case management

Job description

MicroSourcing in Ortigas, Pasig City is hiring an HR Benefits Specialist - U.S. to support the Leave Administration team from a hybrid, night-shift environment. You will handle inbound inquiries, process documentation, and ensure accurate case management.

The role emphasizes privacy, compliance, and excellent service, with opportunities for career growth, healthcare coverage from day one, and performance bonuses as part of competitive rewards.