Leave Admin Specialist | Night Shift

MicroSourcing; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Leave Administration Support Specialist to join our onsite team in Ortigas, Pasig City. You will support the U.S.-based Leave Administration group by handling calls, chats, emails, and faxes related to employee leaves, ensuring accurate documentation and privacy compliance.

The role emphasizes non-client-facing case handling, meticulous recordkeeping, and adherence to HIPAA standards in a virtual contact center setting.

Qualifications

• 2+ years of experience in a contact center or support environment.
• Experience handling employee benefits, HR services, or medical communications preferred.
• Experience using CRM, case management, or ticketing platforms.

Responsibilities

• Answer incoming calls and live chats from employees regarding leave status and documentation.
• Manage emails and faxes, acknowledge receipt and route to the correct case.
• Follow scripts and guidelines to ensure consistency and compliance.
• Document interactions in the leave management system in real time.
• Maintain courteous, empathetic, and professional tone in every interaction.
• Upload, categorize, verify leave documents in case management system.
• Review inbound forms for completeness and escalate as needed.
• Update case notes and communication logs; track deadlines and reminders.
• Monitor inboxes and fax queues; escalate to supervisors when appropriate.
• Maintain HIPAA-compliant filing and recordkeeping.
• Enter data into leave management platform; update statuses; generate daily logs.
• Participate in team huddles and performance reviews; suggest process improvements.

Education

Associate's or Bachelor's degree preferred

Tools

CRM

Zoom

Genesys

Zendesk

Microsoft Office

Job description

MicroSourcing is seeking a Leave Administration Support Specialist to join our onsite team in Ortigas, Pasig City. You will support the U.S.-based Leave Administration group by handling calls, chats, emails, and faxes related to employee leaves, ensuring accurate documentation and privacy compliance.

The role emphasizes non-client-facing case handling, meticulous recordkeeping, and adherence to HIPAA standards in a virtual contact center setting.