Hybrid Help Desk Analyst - End-User IT Support

CBRE Asia Pacific; Philippines; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Gov benefits

Hybrid work

Paid leaves

HMO

Life insurance

Annual bonus

Job summary

CBRE Asia Pacific is seeking a Help Desk Analyst to provide end-user support for specific software applications and assist with basic hardware issues in Makati City, Philippines. The role is part of the D&T Support function and supports internal users with timely solutions.

Responsibilities include creating user accounts, reviewing system status, and maintaining up-to-date software literature. A degree is preferred, with up to 3 years' related experience and strong knowledge of Microsoft

Qualifications

• Bachelor's degree preferred with up to 3 years of relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

Procedural problem solving

Information analysis

Organizational skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CBRE Asia Pacific is seeking a Help Desk Analyst to provide end-user support for specific software applications and assist with basic hardware issues in Makati City, Philippines. The role is part of the D&T Support function and supports internal users with timely solutions.

Responsibilities include creating user accounts, reviewing system status, and maintaining up-to-date software literature. A degree is preferred, with up to 3 years' related experience and strong knowledge of Microsoft