Help Desk Analyst - Hybrid IT Support for Internal Users

CBRE; Philippines; Hybrid; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Government Mandated Benefits

Hybrid Work Setup

Paid Leaves (15 SL and 15 VL annually)

HMO with up to three free dependents (

Life Insurance

Annual Performance Bonus

Job summary

CBRE is seeking a Help Desk Analyst in the Philippines to provide first-level support for specified software applications and assist with basic hardware issues. The role is part of the D&T Support function, delivering technical support to internal users and ensuring system operations are maintained.

Candidates should have a Bachelor's degree or equivalent experience, familiarity with MS Office, and strong organizational and analytical skills.

Qualifications

• Bachelor's degree preferred with up to 3 years of relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

End-user support

Microsoft Office proficiency

Analytical thinking

Organizational skills

Communication

Education

Bachelor's degree preferred

Job description

CBRE is seeking a Help Desk Analyst in the Philippines to provide first-level support for specified software applications and assist with basic hardware issues. The role is part of the D&T Support function, delivering technical support to internal users and ensuring system operations are maintained.

Candidates should have a Bachelor's degree or equivalent experience, familiarity with MS Office, and strong organizational and analytical skills.