Helpdesk & Analytics Lead - Service Delivery

CBRE Asia Pacific; Mandaluyong; On-site; PHP 446,400 - 669,600; Full time

Job summary

CBRE Asia Pacific is hiring a Helpdesk and Analytics Manager in Mandaluyong City. This role focuses on managing various workplace support functions, including call management, transportation services, and food service support. The candidate will ensure operational efficiency and optimize vendor performance.

Qualifications include a Bachelor's degree and 3–5 years of relevant experience. Prior experience in supervisory roles and proficiency with ServiceNow and Microsoft Excel are essential. The position requires strong problem-solving and stakeholder management skills.

Qualifications

• 3–5 years in helpdesk, service delivery, or operations support.
• 1–2 years in a supervisory or team lead role.
• Strong reporting skills and experience with ticketing systems.

Responsibilities

• Manage and coordinate multiple workplace support functions.
• Oversee daily inbound call operations and transportation requests.
• Lead validation activities for billing processes.

Skills

ServiceNow or similar platforms

Microsoft Excel

SLA monitoring

Data analysis

Stakeholder management

Problem-solving

Coaching and support

Service delivery

Education

Bachelor’s degree in Business, IT, Industrial Engineering, or related field

Tools

ServiceNow

AISee

Job description

CBRE Asia Pacific is hiring a Helpdesk and Analytics Manager in Mandaluyong City. This role focuses on managing various workplace support functions, including call management, transportation services, and food service support. The candidate will ensure operational efficiency and optimize vendor performance.

Qualifications include a Bachelor's degree and 3–5 years of relevant experience. Prior experience in supervisory roles and proficiency with ServiceNow and Microsoft Excel are essential. The position requires strong problem-solving and stakeholder management skills.