Customer Service Specialist - Hybrid, Growth-ready

Manulife/John Hancock; Quezon City; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Manulife/John Hancock is seeking a dedicated customer service representative in Manila to assist customers with knowledge-based solutions, process transactions, and coordinate with internal teams. The role emphasizes accuracy, professionalism, and a positive customer experience.

The position requires at least two years of tertiary education with contact center experience, strong English communication, and basic computer skills.

Qualifications

• 2 years of tertiary education with 2 years in contact center experience.
• Strong English communication, spoken and written.
• Basic computer skills and typing speed at least 35 wpm.
• Ability to follow procedures and communicate product/process information clearly.

Responsibilities

• Offers solution to customers based on the Knowledge article provided.
• Processes transactions and coordinates with other departments and documents significant discussions or complaints.
• Completes ongoing training to stay abreast of products, industry, services, and policy changes.
• Completes transactions and provides timely and accurate information to customers.
• Provides professional and positive experience for every customer and meets all key performance targets.

Skills

Customer service

English communication

Typing 35 wpm

Computer basics

Education

Some college or 2-year degree

Job description

Manulife/John Hancock is seeking a dedicated customer service representative in Manila to assist customers with knowledge-based solutions, process transactions, and coordinate with internal teams. The role emphasizes accuracy, professionalism, and a positive customer experience.

The position requires at least two years of tertiary education with contact center experience, strong English communication, and basic computer skills.