Hybrid Events Coordinator

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 210,000 - 270,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an Event Support Coordinator to assist with administrative and coordination tasks for F-2-F, virtual and hybrid events such as trade shows and conferences.

You will handle inbound queries via calls, email, chat and social media, prepare documents, update databases, manage exhibitor and visitor inquiries, and support basic sales activities while maintaining brand standards and clear documentation across all event phases.

Qualifications

• Bachelor's degree required.
• Relevant training or related work experience.
• Able to follow set instructions and processes.
• Work independently with minimal supervision.
• Experience in event support or customer service.
• Proactive in seeking show information to provide accurate details.
• Active listening to identify customer needs.
• Ability to quickly learn enterprise AI tools to support workflows.

Responsibilities

• Provide event support for inbound queries.
• Handle all inbound calls, emails, chat and social media inquiries for all RX Events.
• Respond to attendee/exhibitor questions about registration, show info, pricing, etc.
• Make outbound calls to attendees and exhibitors to increase attendance and assist with registration.
• Read and respond to all email inquiries for all RX Shows daily.
• Provide event support on exhibitor portals and visitor registration.
• Respond quickly and efficiently to customer queries via chat, email, telephone and social media.
• Take ownership of queries from start to finish.
• Ensure all communication is clear, concise, polite and informative.
• Identify process inefficiencies and elevate to CRM with suggestions.

Skills

Customer service

Event support

Communication

Active listening

Self-learning

AI tools

Education

Bachelor's degree

Tools

CRM systems

Exhibitor portals

AI tools

Job description

Hammerjack Pty Ltd in the Philippines is seeking an Event Support Coordinator to assist with administrative and coordination tasks for F-2-F, virtual and hybrid events such as trade shows and conferences.

You will handle inbound queries via calls, email, chat and social media, prepare documents, update databases, manage exhibitor and visitor inquiries, and support basic sales activities while maintaining brand standards and clear documentation across all event phases.