Energy Customer Care Specialist

TATA Consultancy Services (Philippines) Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

TATA Consultancy Services (Philippines) Inc. is seeking an Energy Specialist (Customer Service Advisor) in Manila Operations.

The role centers on delivering outstanding service across billing, payments, account management, and energy-related inquiries, handling multiple channels with accuracy and empathy. You will manage customer records, investigate issues, and escalate where appropriate, while aligning with quality, compliance, and regulatory requirements.

Qualifications

• Bachelor's or associate degree or at least 2nd year college
• Minimum 1 year customer service experience
• Strong communication and customer handling skills
• Ability to work rotational shifts

Responsibilities

• Handle customer contacts across voice and digital channels
• Resolve enquiries accurately and professionally
• Promote first-contact resolution
• Support billing and account-related concerns
• Escalate issues when needed

Skills

Customer service

Communication

Problem solving

Resilience

Technology skills

CRM systems

Education

Bachelor's or associate degree

2nd year college

Tools

CRM systems

MS Office

Telephony systems

Job description

TATA Consultancy Services (Philippines) Inc. is seeking an Energy Specialist (Customer Service Advisor) in Manila Operations.

The role centers on delivering outstanding service across billing, payments, account management, and energy-related inquiries, handling multiple channels with accuracy and empathy. You will manage customer records, investigate issues, and escalate where appropriate, while aligning with quality, compliance, and regulatory requirements.