Hybrid Insurance CSR: Quick Solutions & Policy Support

8003 Accenture Inc Company; Muntinlupa; Hybrid; PHP 201,000 - 357,000; Full time

Job summary

Accenture is hiring a Customer Service Associate in the Philippines for a hybrid role based in Muntinlupa. You will handle inbound calls from policyholders, agents, and new customers, delivering courteous service and gathering necessary information to resolve queries.

You will research using available resources, provide accurate information, create after-call work, escalate unresolved issues, and complete required compliance training.

Qualifications

• Minimum 12 months of BPO CSR experience in Insurance or related fields.
• Voice proficiency at least B2 level.
• Willing to work in a hybrid setup and adapt to both BPO and non-BPO roles.

Responsibilities

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keeping up with process related learnings/training and meeting performance standards set by the business.

Skills

BPO CSR experience

Voice proficiency

Open to BPO & Non-BPO

Tools

Data entry system

Job description

Accenture is hiring a Customer Service Associate in the Philippines for a hybrid role based in Muntinlupa. You will handle inbound calls from policyholders, agents, and new customers, delivering courteous service and gathering necessary information to resolve queries.

You will research using available resources, provide accurate information, create after-call work, escalate unresolved issues, and complete required compliance training.