Hybrid Customer Support Specialist I

HPE Aruba Networking; Philippines; Hybrid; PHP 180,000 - 320,000; Full time

Job summary

Hewlett Packard Enterprise Aruba Networking in the Philippines is seeking an entry-level professional to handle escalated customer issues via phone and written correspondence. The role supports field employees, executives, and channel partners, ensuring customer satisfaction and timely resolutions.

The candidate will apply basic principles to limited-scope tasks, collaborate with team members, and exercise independent judgment within defined parameters.

Qualifications

• Typically, a bachelor's degree & 1–2 years related experience or master's with equivalent customer service experience.
• Strong written and verbal communication skills.
• Proficiency in MS Excel and email communication required.

Responsibilities

• Provide professional solutions to end-users, dealers and service providers via phone and written correspondence.
• Act as escalation link for field employees, executives and channel regarding customer satisfaction issues.
• Apply foundational principles to assignments within defined parameters and contribute to team objectives.
• Independently manage daily tasks with minimal supervision and attention to detail.

Skills

Customer relations

Verbal communication

MS Excel

Email communication

Attention to detail

Education

Bachelor's degree + 1–2 years experience

Tools

MS Outlook

Job description

Hewlett Packard Enterprise Aruba Networking in the Philippines is seeking an entry-level professional to handle escalated customer issues via phone and written correspondence. The role supports field employees, executives, and channel partners, ensuring customer satisfaction and timely resolutions.

The candidate will apply basic principles to limited-scope tasks, collaborate with team members, and exercise independent judgment within defined parameters.