Helpdesk Technician - Cloud, UC & Network Support

Satellite Office; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Satellite Office in Philippines is seeking a competent Helpdesk Technician to provide fast and helpful technical assistance to a diverse client portfolio, addressing basic issues and guiding users toward resolution. The role emphasizes strong English communication, remote troubleshooting, and a customer-focused mindset, with experience across Network, Telephony, Unified Communications, and Cloud services.

You will log incidents, follow up, and collaborate with colleagues to improve support

Qualifications

• Experience as a helpdesk technician or equivalent customer support role.
• Knowledge of products, databases, and services with a good understanding of Network, Telephony, Unified Communications, and Cloud.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent written and verbal communication skills.
• Customer-oriented, able to work autonomously and under pressure.

Responsibilities

• Assist customers with routine IT issues; escalate more complex matters.
• Serve as first point of contact via phone or email.
• Perform remote troubleshooting using diagnostic techniques and questions.
• Determine best solution based on issue details provided by customers.
• Guide customers through problem-solving steps.
• Provide accurate information on products or services.
• Record events and problems and resolutions in logs.
• Follow up and update customer status and information.
• Pass feedback to appropriate internal teams.
• Identify and suggest improvements to procedures.

Skills

Helpdesk experience

Multi-system knowledge (Network/Tele/U

Job description

Satellite Office in Philippines is seeking a competent Helpdesk Technician to provide fast and helpful technical assistance to a diverse client portfolio, addressing basic issues and guiding users toward resolution. The role emphasizes strong English communication, remote troubleshooting, and a customer-focused mindset, with experience across Network, Telephony, Unified Communications, and Cloud services.

You will log incidents, follow up, and collaborate with colleagues to improve support