Hybrid Technical Solutions Consultant II

Hewlett Packard Enterprise Development LP; Hinoba-an; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Career development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise is seeking a skilled technical solutions professional for a hybrid role based in the Philippines. You will handle technical issues, answer questions, and guide customers and internal teams to improve resolutions.

You will mentor colleagues, drive process improvements, and participate in customer-site visits or vendor meetings as needed. Strong communication and ITIL knowledge are essential for success.

Qualifications

• First Level University degree: technical or non-technical (BA/BS or equivalent).
• Typically 3–4 years of education beyond High School.
• 5–7 years experience in relevant technologies and customer environments.

Responsibilities

• Resolve technical issues (hardware and software) from internal/external customers and end users.
• Respond to service, product, technical, and customer-relations questions about features, specs, repairs, and options.
• Proactively assist customers and end users to prevent problems.
• Mentor and guide other employees.
• Provide direction to process improvements.
• Articulate resolutions clearly to clients.
• Understand and utilize ITIL processes.
• Represent the company at customer sites, conferences, or vendor meetings.

Skills

Verbal communication

Written communication

Troubleshooting

Analytical thinking

Problem solving

ITIL knowledge

Mentoring

Case management systems

Ownership

Leadership

Education

Bachelor's degree or equivalent

Tools

Case management systems

Job description

Hewlett Packard Enterprise is seeking a skilled technical solutions professional for a hybrid role based in the Philippines. You will handle technical issues, answer questions, and guide customers and internal teams to improve resolutions.

You will mentor colleagues, drive process improvements, and participate in customer-site visits or vendor meetings as needed. Strong communication and ITIL knowledge are essential for success.