Senior Network Services Advisor (Onsite)

Hewlett Packard Enterprise Development LP; Hinoba-an; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Sr. Technical Service Advisor to join our onsite team in the Philippines.

The role focuses on post-sales customer service for large networking accounts, coordinating with partners and the account team to ensure high-quality service delivery. The ideal candidate has 8+ years in designing and solving advanced Datacenter IP/MPLS networks, strong ITIL knowledge, and active networking certifications.

Qualifications

• Bachelor's degree in electrical/electronic engineering, CS or equivalent.
• 8+ years in designing and solving technical problems of state-of-the-art Datacenter IP/MPLS networks.
• ITIL framework knowledge is an added advantage.
• HPE Networking product certifications or equivalents are helpful.

Responsibilities

• Act as a single point of contact for post-sales customer service issues.
• Coordinate and oversee all customer service delivery with the SBM and account team.
• Provide technical inputs to facilitate escalated problem resolution and risk reviews.
• Escalate critical issues per SLAs and liaise with Networking engineering teams.

Skills

IP Networking

Layer 2/3 protocols

ITIL knowledge

Automation interest

Communication skills

Education

Electrical/Electronic Eng or CS

MBA advantage

Tools

Aruba Networking

Juniper Certifications

JNCIA/JNCIS/JNCIP/JNCIE

Automation tools

Job description

Hewlett Packard Enterprise is seeking a Sr. Technical Service Advisor to join our onsite team in the Philippines.

The role focuses on post-sales customer service for large networking accounts, coordinating with partners and the account team to ensure high-quality service delivery. The ideal candidate has 8+ years in designing and solving advanced Datacenter IP/MPLS networks, strong ITIL knowledge, and active networking certifications.