Tech Service Desk Specialist

Unisys; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Unisys in the Philippines is seeking a dedicated IT helpdesk professional to handle moderately complex inquiries, following established guidelines and using experience with related incidents and service requests. You will support hardware, software, client and COTS applications as well as network and user administration.

Escalation of more complex issues to other resolver teams or vendors is expected, along with applying analytical skills to resolve challenging incidents and assisting L1 agents

Qualifications

• High School Diploma or GED required; may require technical certification or Associate Degree.
• Typically 1–2 years’ experience in the area of responsibility.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED; may require technical certification or Associate Degree

Job description

Unisys in the Philippines is seeking a dedicated IT helpdesk professional to handle moderately complex inquiries, following established guidelines and using experience with related incidents and service requests. You will support hardware, software, client and COTS applications as well as network and user administration.

Escalation of more complex issues to other resolver teams or vendors is expected, along with applying analytical skills to resolve challenging incidents and assisting L1 agents