Customer Service Rep I

HPE Aruba Networking; Philippines; Hybrid; PHP 180,000 - 320,000; Full time

Job summary

Hewlett Packard Enterprise Aruba Networking in the Philippines is seeking an entry-level professional to handle escalated customer issues via phone and written correspondence. The role supports field employees, executives, and channel partners, ensuring customer satisfaction and timely resolutions.

The candidate will apply basic principles to limited-scope tasks, collaborate with team members, and exercise independent judgment within defined parameters.

Qualifications

• Typically, a bachelor's degree & 1–2 years related experience or master's with equivalent customer service experience.
• Strong written and verbal communication skills.
• Proficiency in MS Excel and email communication required.

Responsibilities

• Provide professional solutions to end-users, dealers and service providers via phone and written correspondence.
• Act as escalation link for field employees, executives and channel regarding customer satisfaction issues.
• Apply foundational principles to assignments within defined parameters and contribute to team objectives.
• Independently manage daily tasks with minimal supervision and attention to detail.

Skills

Customer relations

Verbal communication

MS Excel

Email communication

Attention to detail

Education

Bachelor's degree + 1–2 years experience

Tools

MS Outlook

Job description

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Education And Experience Required

• Typically, a bachelor's degree & Min 1-2 years related working experience or master's degree with equivalent customer service experience.

Knowledge And Skills

• Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.
• Strong in MS Xcel & Email communication mandatory (working experience)
• Mature and needs minimal supervision, self-sufficient in managing daily task.
• Someone that is meticulous, pays attention to detail and should be diligent in making sure no mistakes on process.

Working Hours and schedule

• 24/7 – Work 5 days week (weekends off) – rotating shift
• Schedules: 8am to 5pm / 4pm to 1am / 12am to 9am (So far steady schedule for all but may change depending on business needs).
• Follow PH holidays. (depending on volume of support needed)

What We Can Offer You

Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#philippines

#aruba, #networking

Job

Services

Job Level

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.