Hybrid CSR: Growth, Perks & Customer Impact

MicroSourcing; Parañaque; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Service Representative in Parañaque. You will respond to client questions via phone or email, perform administrative tasks, and manage data entry for new accounts and sites. The role blends customer support with back-office tasks in a hybrid setup.

The ideal candidate has strong English communication, excellent computer literacy, and a customer-centric mindset. Flexibility with shifting schedules and commuting within 60–90 minutes is preferred.

Qualifications

• Clear and articulate verbal and written English communication.
• Very good level of computer literacy.
• Experience in customer-facing contact center or back-office operations.
• Customer-centric mindset.

Responsibilities

• Respond to client questions and inquiries via phone calls or email regarding products, services, and support.
• Perform transactional tasks including administrative work, data entry for new accounts, sites, and requests.
• Identify ways to improve customer experience using company systems and procedures.
• Meet customer satisfaction targets and issue resolution goals.
• Escalate complex questions to supervisor following instructions.

Skills

English communication

Computer literacy

Customer support

Positive attitude

Education

Bachelor's degree (preferred)

Job description

MicroSourcing is seeking a Customer Service Representative in Parañaque. You will respond to client questions via phone or email, perform administrative tasks, and manage data entry for new accounts and sites. The role blends customer support with back-office tasks in a hybrid setup.

The ideal candidate has strong English communication, excellent computer literacy, and a customer-centric mindset. Flexibility with shifting schedules and commuting within 60–90 minutes is preferred.