Customer Service Representative

MicroSourcing International; Quezon City; On-site; PHP 312,480 - 401,760; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth

Inclusive team culture

Job summary

MicroSourcing in Quezon City, Metro Manila, is hiring a Customer Service Representative for on-site work with shifting schedules. You will respond to clients via phone and email, resolve issues, and support product and service inquiries to improve customer experience.

The role requires at least 1 year in BPO and in a voice-based account, strong communication, and willingness to work day or night shifts. You will perform admin tasks, data entry for accounts, and strive to meet satisfaction and

Qualifications

• At least 1 year of experience in the BPO industry.
• At least 1 year of experience in a voice-based account.
• Excellent communication skills.
• Willingness to work on-site with a flexible shift schedule (day/night).

Responsibilities

• Respond to clients with questions and inquiries via phone or email for support or product/services.
• Identify ways to improve customer experience and resolve issues using company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, and exceed client expectations.
• Receive and follow instructions for additional tasks or transactions to be processed from supervisor.
• Escalate questions and issues to supervisor.

Skills

BPO experience

Voice-based account

Excellent communication

Job description

Location

Quezon City, Metro Manila, Philippines

Full-Time, On-site

Position

Customer Service Representative

Work setup & shift

On site | Shifting Schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Respond to clients with questions and inquiries received via phone calls or email for support or about products and services.
• Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, and exceed client expectations.
• Receive and follow instructions for additional tasks or transactions to be processed from supervisor.
• Escalate questions and issues to supervisor.

What You Need

• At least 1 year of experience in the BPO industry.
• At least 1 year of experience in a voice-based account.
• Excellent communication skills.
• Must be willing to work on-site and be amenable to a flexible shift schedule (day or night).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive.

For more information, visit https://www.microsourcing.com/.