Hybrid Customer Experience Coordinator: Fast, Warm Support

Dover Corporation; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading global manufacturer is seeking a Customer Service Coordinator I based in Cebu City. This role involves responding to customer queries, providing solutions, and coordinating with various departments to resolve issues. Candidates should possess a Bachelor's Degree and have three years of experience in a BPO or shared services environment. Strong English communication and customer handling skills are essential. The position offers a hybrid work arrangement and opportunities within a prominent corporation.

Qualifications

• 3 Years experience in the BPO or Shared Services industry.
• Experience in handling customers through calls or emails.

Responsibilities

• Respond and resolve customer queries through tickets and phone calls.
• Research information for customer issues and inquiries.
• Process customer quotes and orders.

Skills

Customer handling through calls or emails

Good English Communication Skills

Negotiation skills

Education

Bachelor’s Degree

Tools

Microsoft Programs

Salesforce (CRM)

ERP Systems (AS400, Visual, SyteLine, Oracle)

Job description

A leading global manufacturer is seeking a Customer Service Coordinator I based in Cebu City. This role involves responding to customer queries, providing solutions, and coordinating with various departments to resolve issues. Candidates should possess a Bachelor's Degree and have three years of experience in a BPO or shared services environment. Strong English communication and customer handling skills are essential. The position offers a hybrid work arrangement and opportunities within a prominent corporation.