Hybrid Customer Care Pro - Fast, Friendly Support

Vector Solutions; Pasig; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health HMO coverage up to ₱200K

Free dependent upon regularization

Group life insurance up to ₱1M

PTO max of 20 days per year

Employee Resource Groups

Job summary

Vector Solutions is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries via phone, email, and chat. You will deliver outstanding service in a fast-paced environment and work collaboratively across teams to resolve issues.

Responsibilities include quick responses, troubleshooting, and using CRM/ticketing tools. You will build product knowledge and assist with knowledge-base articles, ensuring customer satisfaction.

Qualifications

• 1–2 years of customer service experience.
• Excellent phone and writing skills.
• Customer-service oriented with attention to detail.

Responsibilities

• Act as first-level contact via phone, email, and chat.
• Respond quickly and professionally to customer requests.
• Manage support requests using CRM and ticketing systems.
• Develop knowledge of Vector Solutions products and map to customer needs.
• Create customer-facing knowledge base articles.
• Troubleshoot remotely and escalate when needed.

Skills

Customer service experience

Phone skills

Written communication

Independent work

Team collaboration

Browser proficiency

Tools

Salesforce

Jira

Job description

Vector Solutions is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries via phone, email, and chat. You will deliver outstanding service in a fast-paced environment and work collaboratively across teams to resolve issues.

Responsibilities include quick responses, troubleshooting, and using CRM/ticketing tools. You will build product knowledge and assist with knowledge-base articles, ensuring customer satisfaction.