Hybrid Customer Care Pro — Fast-Paced Support

Vector Solutions; Manila; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health HMO

Dependent coverage

Life insurance

Paid time off

Employee Resource Groups

Job summary

Vector Solutions is seeking a Customer Service Representative who will be the first point of contact for customers. The role involves responding to inquiries via phone, email, and chat, and working with internal teams to resolve issues with empathy and speed.

The ideal candidate has 1–2 years of customer service experience, strong written and verbal communication, and proficiency with CRM tools like Salesforce and Jira. Hybrid work with one onsite day per week is offered.

Qualifications

• 1–2 years of customer service experience.
• Excellent phone and conversational skills; strong writing ability.

Responsibilities

• Serve as first-level contact via phone, email, and chat.
• Respond quickly and professionally to internal and external requests.
• Use CRM and ticketing tools to manage support requests and track outcomes.
• Learn Vector Solutions products and tailor solutions to customer needs.
• Create customer-facing knowledge base articles and assist with admin tasks.

Skills

Customer service

Phone skills

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce

Jira

CRM

Microsoft Office

Job description

Vector Solutions is seeking a Customer Service Representative who will be the first point of contact for customers. The role involves responding to inquiries via phone, email, and chat, and working with internal teams to resolve issues with empathy and speed.

The ideal candidate has 1–2 years of customer service experience, strong written and verbal communication, and proficiency with CRM tools like Salesforce and Jira. Hybrid work with one onsite day per week is offered.