Customer Care and Experience Specialist - Hybrid Local Account

Nexus Recruitment Group; Makati; Hybrid; PHP 335,000 - 446,000; Full time

Job summary

Nexus Recruitment Group in the Philippines is seeking a Customer Care and Experience Specialist to handle client inquiries across phone, email, chat, and in-person interactions. The role requires excellent communication, a customer-first mindset, and the ability to multitask in a fast-paced environment.

As part of a hybrid Local Account, you will resolve complaints with empathy, document interactions in the CRM, collaborate with internal teams, and identify opportunities to improve service

Qualifications

• Must be a college graduate with at least 1 year of customer service experience.
• Strong communication skills and a customer-first mindset are essential.
• Ability to multitask and manage inquiries across multiple channels.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and issues with professionalism and empathy.
• Track, document, and follow up on customer interactions using CRM systems.
• Collaborate with internal teams to address customer concerns or service gaps.
• Identify opportunities to improve customer satisfaction and suggest enhancements.
• Monitor and analyze customer feedback to improve service processes.
• Maintain a positive, customer-first attitude across all interactions.
• Assist in onboarding new clients or guiding them through services/products.
• Ensure adherence to service-level agreements and company standards.

Skills

Communication skills

Customer-centric

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Job description

Customer Care and Experience Specialist - Hybrid Local Account

Job Openings Customer Care and Experience Specialist - Hybrid Local Account

About the job Customer Care and Experience Specialist - Hybrid Local Account

We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or in person

Resolve customer complaints and issues with professionalism and empathy

Track, document, and follow up on customer interactions using CRM systems

Collaborate with internal teams to address customer concerns or service gaps

Identify opportunities to improve customer satisfaction and suggest enhancements

Monitor and analyze customer feedback to improve service processes

Maintain a positive, customer-first attitude across all interactions

Assist in onboarding new clients or guiding them through services/products

Ensure adherence to service-level agreements and company standards