Customer Success Architect: Onboarding & Growth

Schneider Electric; Cavite City; Hybrid; PHP 3,841,000 - 6,402,000; Full time

Job summary

Schneider Electric is seeking a Customer Success Manager to manage onboarding journeys, validate entitlements, and ensure seamless kickoffs across APAC. You will guide clients through gateway installations, network prerequisites, and EcoCare deployments, translating technical data into actionable insights while driving renewals.

The role requires strong communication skills, a background in sales or customer-facing service, and a Singapore-aligned dayshift in a hybrid setup (3 days on-site).

Qualifications

• Bachelor's degree in Engineering, Business, Technology or related field.
• Experience in Sales, Field Sales, or Customer Success roles handling customer-facing resolutions.
• Familiar with connected services, asset monitoring, recurring service contracts, or IoT onboarding.
• Strong verbal and written communication; able to explain technical information clearly.
• Willing to work Singapore-aligned dayshift (9 AM–6 PM) in a hybrid on-site arrangement (3 days).

Responsibilities

• Drive End-to-End Customer Onboarding from portfolios and entitlements validation.
• Lead Digital Activation & Adoption for EcoCare and connected services.
• Translate technical data into value-based recommendations for customers and stakeholders.
• Proactively engage and manage health metrics, risks, and renewal readiness.
• Identify opportunities for upsells and cross-sells with commercial teams.
• Collaborate with Remote Support, Services Operations, Sales, and Tendering for optimal outcomes.

Skills

Customer success management

Stakeholder management

Communication

Sales/Field Sales

Salesforce CRM

Excel

Gateway installation workflows

Education

Bachelor's degree in Engineering/Business/Technology

Tools

Salesforce CRM

Service-management ticketing

MS Excel

Job description

Schneider Electric is seeking a Customer Success Manager to manage onboarding journeys, validate entitlements, and ensure seamless kickoffs across APAC. You will guide clients through gateway installations, network prerequisites, and EcoCare deployments, translating technical data into actionable insights while driving renewals.

The role requires strong communication skills, a background in sales or customer-facing service, and a Singapore-aligned dayshift in a hybrid setup (3 days on-site).