Remote Customer Service Agent

MCI; Mimaropa; Hybrid; PHP 207,000 - 317,000; Full time

Benefits offered by this job

Health (HMO) coverage

Dental coverage

In-house dental assistance

Free meal during training

Career growth opportunities

Performance and loyalty bonuses

Employee shuttle services

Company retreats and events

Job summary

A leading tech-enabled business services firm in the Philippines is seeking a Remote Customer Service Agent to handle customer inquiries and provide solutions efficiently. The ideal candidate should be at least 18 years old and have prior call-center experience. This full-time role offers hourly pay and various benefits, including health coverage and bonuses.

Qualifications

• Must be 18 years or older.
• Previous call-center experience.
• Work-from-home experience.
• High-speed internet connection.
• Familiarity with Windows operating systems.
• Typing speed of 20+ WPM.
• High-speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions and process claims.
• Guide customers through options for solutions.
• Stay current with training and program knowledge.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

Strong command of the English language (written and spoken)

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Skilled in troubleshooting and follow-up

Excellent interpersonal skills

MS Office

Windows OS familiarity

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows OS

Job description

Apply for the Remote Customer Service Agent role at MCI

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud‑technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Full‑time, hourly pay. This position requires you to reside within 80 km of MCI’s office.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call‑center experience.
• Work‑from‑home experience.
• Strong command of the English language (written and spoken).
• Typing speed of 20 + WPM.
• High‑speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must submit to Level II background and/or security investigation with a fingerprint.
• Must submit to drug screening.

Compensation & Benefits

• Hourly pay, starting compensation based on experience.
• Health (HMO) coverage with dependent options.
• Dental coverage.
• In‑house dental assistance worth ₱5,000.
• Free meal during training.
• Career growth and learning opportunities.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Frequent disinfection and fogging of the workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off‑site events.
• In‑office rewards, raffles, recognition gifts, and treats.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit, stand, and use a computer and telephone headset for long periods. Regularly required to operate a computer and other office equipment, including phone, copier, and printer. Occasionally required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI

MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest‑Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech‑enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid‑market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Disclaimer: The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Apply today by completing a full application on our company careers page, including screening questions and a brief pre‑employment test.