Hybrid Client Success Manager - B2B Accounts

De Castro Consulting; Pasig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

De Castro Consulting is seeking an experienced Customer Success Manager to strengthen relationships with corporate clients, drive retention, and maximize value across existing accounts. The role requires a strong background in customer success, account management, or client relationship management within professional services.

You will independently manage multiple B2B accounts, coordinate service delivery, proactively address concerns, and identify opportunities to grow the accounts.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field.
• 3–5 years in customer success, account management, or client relationship management.
• Experience managing multiple client accounts, preferably B2B/corporate.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Proven ability to build and maintain professional relationships with business owners and executives.
• Excellent problem-solving and relationship-management abilities.
• Customer-focused and proactive in managing expectations.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools is an advantage.

Responsibilities

• Manage and maintain strong, long-term relationships with existing corporate clients.
• Oversee client onboarding and ensure a smooth customer experience.
• Serve as the primary contact for assigned client accounts.
• Monitor customer satisfaction, engagement, account health, and retention.
• Proactively address client concerns and service-related issues.
• Conduct regular client meetings, check-ins, and business reviews.
• Coordinate with internal teams to ensure timely delivery of services.
• Monitor account performance and provide updates to management.
• Identify opportunities for account growth, upselling, cross-selling, and additional services.
• Manage client expectations and ensure consistent communication throughout the engagement.

Skills

Client relationships

Communication

CRM platforms

Account management

Negotiation

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

De Castro Consulting is seeking an experienced Customer Success Manager to strengthen relationships with corporate clients, drive retention, and maximize value across existing accounts. The role requires a strong background in customer success, account management, or client relationship management within professional services.

You will independently manage multiple B2B accounts, coordinate service delivery, proactively address concerns, and identify opportunities to grow the accounts.