Strategic Client Relations Lead — Hybrid (Ortigas)

De Castro Consulting; Metro Manila; Hybrid; PHP 502.000 - 614.000; Vollzeit

Zusammenfassung

De Castro Consulting is hiring a Client Relationship Manager to build and strengthen relationships with corporate clients. The role focuses on serving as the main contact, coordinating service delivery, and ensuring a superior client experience.

The ideal candidate has 3–5 years in CRM or account management, strong communication skills, and familiarity with Salesforce or HubSpot. This hybrid role requires 2 onsite days in Ortigas, Pasig City and 3 work-from-home days.

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 3–5 years of relevant experience in Client Relationship Management, Account Management, Client Services, or similar position.
• Proven experience managing multiple B2B or corporate client accounts.
• Experience communicating with business owners, executives, decision-makers, and company representatives.
• Strong written and verbal communication, presentation, and interpersonal skills.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools is an advantage.

Aufgaben

• Develop and maintain strong, long-term relationships with existing corporate clients.
• Serve as the primary contact person for assigned client accounts and manage day-to-day client communications.
• Understand client needs, expectations, and service requirements to ensure appropriate support and solutions.
• Coordinate with internal departments to facilitate timely and effective delivery of services.
• Monitor ongoing client engagements and follow through on outstanding requests, deliverables, and concerns.
• Conduct regular client meetings and relationship check-ins to maintain engagement and identify areas for improvement.
• Address client concerns professionally and coordinate appropriate resolutions with relevant teams.
• Manage client expectations and ensure consistent communication throughout the service engagement.
• Identify opportunities to strengthen client partnerships, introduce additional services, and expand existing accounts.
• Maintain accurate client records, account updates, and relationship management reports.
• Provide management with updates on client satisfaction, account developments, potential risks, and opportunities.

Kenntnisse

Client relationships

Account management

Communication

Interpersonal skills

Multitasking

Customer-focused

Ausbildung

Bachelor's degree

Tools

Salesforce

HubSpot

Jobbeschreibung

De Castro Consulting is hiring a Client Relationship Manager to build and strengthen relationships with corporate clients. The role focuses on serving as the main contact, coordinating service delivery, and ensuring a superior client experience.

The ideal candidate has 3–5 years in CRM or account management, strong communication skills, and familiarity with Salesforce or HubSpot. This hybrid role requires 2 onsite days in Ortigas, Pasig City and 3 work-from-home days.