Customer Success Manager

De Castro Consulting; Pasig; Híbrido; PHP 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

De Castro Consulting is seeking an experienced Customer Success Manager to strengthen relationships with corporate clients, drive retention, and maximize value across existing accounts. The role requires a strong background in customer success, account management, or client relationship management within professional services.

You will independently manage multiple B2B accounts, coordinate service delivery, proactively address concerns, and identify opportunities to grow the accounts.

Formación

• Bachelor's degree in business, marketing, communications, or related field.
• 3–5 years in customer success, account management, or client relationship management.
• Experience managing multiple client accounts, preferably B2B/corporate.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Proven ability to build and maintain professional relationships with business owners and executives.
• Excellent problem-solving and relationship-management abilities.
• Customer-focused and proactive in managing expectations.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools is an advantage.

Responsabilidades

• Manage and maintain strong, long-term relationships with existing corporate clients.
• Oversee client onboarding and ensure a smooth customer experience.
• Serve as the primary contact for assigned client accounts.
• Monitor customer satisfaction, engagement, account health, and retention.
• Proactively address client concerns and service-related issues.
• Conduct regular client meetings, check-ins, and business reviews.
• Coordinate with internal teams to ensure timely delivery of services.
• Monitor account performance and provide updates to management.
• Identify opportunities for account growth, upselling, cross-selling, and additional services.
• Manage client expectations and ensure consistent communication throughout the engagement.

Conocimientos

Client relationships

Communication

CRM platforms

Account management

Negotiation

Educación

Bachelor's degree

Herramientas

Salesforce

HubSpot

Descripción del empleo

We're Hiring: Customer Success Manager

Company: De Castro Consulting
Employment Type: Full-Time
Work Arrangement: Hybrid – 2 days onsite in Ortigas, Pasig City and 3 days work from home

About De Castro Consulting

De Castro Consulting is a Philippine-based business consulting and professional services firm dedicated to helping organizations grow through comprehensive business solutions, expert guidance, and operational support.

We provide a range of services, including recruitment and executive search, HR consulting, HR outsourcing, payroll services, business registration, Employer of Record (EOR), and business consulting.

Through our commitment to simplifying complex corporate needs and building long-term partnerships, we help businesses strengthen their operations, navigate compliance requirements, and achieve sustainable growth.

Job Overview

We are looking for an experienced Customer Success Manager to manage and strengthen relationships with our corporate clients, ensure customer satisfaction, drive client retention, and maximize the value of existing accounts.

The ideal candidate has a strong background in customer success, account management, or client relationship management, preferably within legal services, management consulting, or other professional services organizations.

This role requires someone who can independently manage multiple B2B accounts, understand client requirements, coordinate service delivery, proactively address concerns, and identify opportunities to grow existing business relationships.

Key Responsibilities

• Manage and maintain strong, long-term relationships with existing corporate clients.

• Oversee client onboarding and ensure a smooth and positive customer experience.

• Serve as the primary point of contact for assigned client accounts.

• Monitor customer satisfaction, engagement, account health, and retention.

• Proactively identify, address, and resolve client concerns and service-related issues.

• Conduct regular client meetings, check-ins, and business reviews to understand client needs and expectations.

• Coordinate with internal teams to ensure timely and effective delivery of services.

• Monitor account performance and provide regular updates and reports to management.

• Identify opportunities for account growth, upselling, cross-selling, and additional service offerings.

• Manage client expectations and ensure consistent communication throughout the service engagement.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• At least 3–5 years of relevant experience in Customer Success, Account Management, Client Relationship Management, or a similar role.

• Experience independently managing multiple client accounts, preferably B2B or corporate accounts.

• Strong communication, presentation, negotiation, and interpersonal skills.

• Proven ability to build and maintain professional relationships with business owners, corporate executives, decision-makers, and other stakeholders.

• Excellent problem-solving and relationship-management abilities.

• Customer-focused, proactive, and capable of managing client expectations.

• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools is an advantage.

Preferred Candidate Background

Candidates with experience in the following industries are highly encouraged to apply:

• Legal Services and Law Firms

• Management and Business Consulting

• Professional and Corporate Services

• Accounting, Audit, and Tax Consulting

• Corporate Services and Business Registration

• HR Consulting and Recruitment Services

• Compliance and Regulatory Advisory

If you have the experience and skills to build lasting business relationships and deliver an excellent client experience, we would love to hear from you!