Client Relationship Manager | Hybrid Set-up!

De Castro Consulting; Metro Manila; Híbrido; PHP 502.000 - 614.000; Jornada completa

Descripción de la vacante

De Castro Consulting is hiring a Client Relationship Manager to build and strengthen relationships with corporate clients. The role focuses on serving as the main contact, coordinating service delivery, and ensuring a superior client experience.

The ideal candidate has 3–5 years in CRM or account management, strong communication skills, and familiarity with Salesforce or HubSpot. This hybrid role requires 2 onsite days in Ortigas, Pasig City and 3 work-from-home days.

Formación

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 3–5 years of relevant experience in Client Relationship Management, Account Management, Client Services, or similar position.
• Proven experience managing multiple B2B or corporate client accounts.
• Experience communicating with business owners, executives, decision-makers, and company representatives.
• Strong written and verbal communication, presentation, and interpersonal skills.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools is an advantage.

Responsabilidades

• Develop and maintain strong, long-term relationships with existing corporate clients.
• Serve as the primary contact person for assigned client accounts and manage day-to-day client communications.
• Understand client needs, expectations, and service requirements to ensure appropriate support and solutions.
• Coordinate with internal departments to facilitate timely and effective delivery of services.
• Monitor ongoing client engagements and follow through on outstanding requests, deliverables, and concerns.
• Conduct regular client meetings and relationship check-ins to maintain engagement and identify areas for improvement.
• Address client concerns professionally and coordinate appropriate resolutions with relevant teams.
• Manage client expectations and ensure consistent communication throughout the service engagement.
• Identify opportunities to strengthen client partnerships, introduce additional services, and expand existing accounts.
• Maintain accurate client records, account updates, and relationship management reports.
• Provide management with updates on client satisfaction, account developments, potential risks, and opportunities.

Conocimientos

Client relationships

Account management

Communication

Interpersonal skills

Multitasking

Customer-focused

Educación

Bachelor's degree

Herramientas

Salesforce

HubSpot

Descripción del empleo

We're Hiring: Client Relationship Manager

Company: De Castro Consulting
Employment Type: Full-Time
Monthly Salary: PHP 45,000–55,000
Work Arrangement: Hybrid – 2 days onsite in Ortigas, Pasig City and 3 days work from home

About De Castro Consulting

De Castro Consulting is a Philippine-based business consulting and professional services firm dedicated to helping organizations grow through comprehensive business solutions, expert guidance, and operational support.

We provide a range of services, including recruitment and executive search, HR consulting, HR outsourcing, payroll services, business registration, Employer of Record (EOR), and business consulting.

Through our commitment to simplifying complex corporate needs and building long-term partnerships, we help businesses strengthen their operations, navigate compliance requirements, and achieve sustainable growth.

Job Overview

We are seeking a relationship-oriented Client Relationship Manager to build, manage, and strengthen the company's relationships with corporate clients. The successful candidate will serve as a trusted point of contact, understand client requirements, coordinate the delivery of services, and ensure a positive and consistent client experience.

This role requires a professional who can independently manage multiple business accounts, communicate effectively with key decision-makers, address client concerns, and identify opportunities to strengthen and expand existing business relationships.

Key Responsibilities

• Develop and maintain strong, long-term relationships with existing corporate clients.

• Serve as the primary contact person for assigned client accounts and manage day-to-day client communications.

• Understand client business needs, expectations, and service requirements to ensure appropriate support and solutions.

• Coordinate with internal departments to facilitate timely and effective delivery of services.

• Monitor ongoing client engagements and follow through on outstanding requests, deliverables, and concerns.

• Conduct regular client meetings and relationship check-ins to maintain engagement and identify areas for improvement.

• Address client concerns professionally and coordinate appropriate resolutions with relevant teams.

• Manage client expectations and ensure consistent communication throughout the service engagement.

• Identify opportunities to strengthen client partnerships, introduce additional services, and expand existing accounts.

• Maintain accurate client records, account updates, and relationship management reports.

• Provide management with updates on client satisfaction, account developments, potential risks, and opportunities.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• At least 3–5 years of relevant experience in Client Relationship Management, Account Management, Client Services, or a similar position.

• Proven experience managing multiple B2B or corporate client accounts.

• Experience communicating and coordinating with business owners, corporate executives, decision-makers, and company representatives.

• Strong written and verbal communication, presentation, and interpersonal skills.

• Excellent relationship-building, negotiation, coordination, and problem-solving abilities.

• Ability to manage multiple client requirements while maintaining professionalism and attention to detail.

• Customer-focused, proactive, and capable of independently handling client relationships.

• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools is an advantage.

Preferred Industry Background

Candidates with experience in the following industries are highly encouraged to apply:

• Legal Services and Law Firms

• Management and Business Consulting

• Professional and Corporate Services

• Accounting, Audit, and Tax Consulting

• Corporate Services and Business Registration

• HR Consulting and Recruitment Services

• Compliance and Regulatory Advisory

If you have a strong background in corporate client management and enjoy building meaningful, long-term business relationships, we encourage you to apply!