Hybrid Call Support Specialist - Tech Research

Dedale Intelligence; Compostela; Hybrid; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Competitive base salary

Non-taxable allowances

Monthly incentives

Paid time off

HMO coverage (after regularization)

13th month pay

Flexible/Hybrid work setup

Job summary

Dedale Intelligence is seeking a Call Support Specialist in Cebu City, Philippines. The role involves making outbound calls to industry professionals, gathering information, and ensuring a smooth, professional experience for each interaction.

Ideal candidates are confident communicators with clear English, comfortable speaking on the phone, and able to thrive in a fast-paced, target-driven environment. Flexible/hybrid work setup is offered.

Qualifications

• Experience in BPO, call center, or customer service industry.
• Strong English communication with clear accent.
• Able to work in a fast-paced, target-driven environment.
• Organized and detail-oriented, eager to learn.

Responsibilities

• Make outbound calls to industry professionals and potential experts.
• Communicate clearly and professionally with diverse backgrounds.
• Identify and engage relevant experts based on project needs.
• Ask relevant questions and gather accurate information during calls.
• Maintain clear records of call outcomes.
• Support multiple research projects and meet call targets.

Skills

BPO experience

Call center

English communication

Phone etiquette

Active listening

Job description

Dedale Intelligence is seeking a Call Support Specialist in Cebu City, Philippines. The role involves making outbound calls to industry professionals, gathering information, and ensuring a smooth, professional experience for each interaction.

Ideal candidates are confident communicators with clear English, comfortable speaking on the phone, and able to thrive in a fast-paced, target-driven environment. Flexible/hybrid work setup is offered.