Customer Success Coordinator I — Hybrid (Cebu)

Dover Corporation

Cebu City

Hybrid

PHP 268,000 - 402,000

Full time

2 days ago

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Job summary

Dover Business Services in Cebu City, Philippines, is hiring a Customer Service Coordinator I to join a hybrid team. You will handle customer queries through tickets and phone calls, process quotes and orders, and coordinate with shipping, engineering and technical support to resolve issues.

A Bachelor’s Degree and 3 years in BPO or shared services are required, with strong English communication, research and problem‑solving skills.

Qualifications

Bachelors degree is required for this position.
3 years of experience in the BPO or Shared Services industry.
3 years of experience handling customers via calls or emails.

Responsibilities

Respond and resolve customer queries through tickets and phone calls.
Research information and resolution for customer issues and inquiries.
Process quotes and orders of customers.
Coordinates with other departments (shipping, engineering, technical support) to resolve issues.
Communicate patterns, customer behaviors and bottlenecks to Team Lead.